Berlin, August 24, 2023 – Warehousing1, the Berlin-based logistics startup for efficient e-commerce fulfillment, has launched its new customer portal that enables e-commerce shops to offer a best-in-class after sales experience to shoppers. Warehousing1’s customer portal empowers end-customers to easily track, change and return online orders and reduces customer service efforts on the part of the online shop.
The new customer portal is a 24/7 self-service solution that gives end customers full control over their orders. It is designed for small- and medium-sized merchants who sell products with high return rates and want to offer a seamless after-sales experience. The customer portal is available as a gray or white-label solution. White label solutions can even be integrated into an online shop’s website while reflecting a brand’s corporate design.
Users conveniently log in with their order number and postal code without having to create an account. In the portal, they can access self-service features such as order management, real-time tracking, cancellation, return, refund, exchange, FAQs and chat features. Online shops can improve customer satisfaction, loyalty and retention by providing convenience and transparency.
Under the leadership of CTPO Leandro Loiacono, previously Group CTO of the French startup Brevo (formerly Sendinblue), Warehousing1 continues to develop its eCommerce software suite. Warehousing1 enables integration of various shop systems with warehouse management systems. In doing so, the company is digitalizing the management of the entire fulfillment process, even for systems and system combinations where the options for digital control were previously limited. The latest launch complements the existing suite of after-sales logistics solutions in its product portfolio.
Warehousing1’s e-commerce software solutions include:
- Inventory management
- Order management
- Process automations
- Self-service returns solutions
- Complete data transparency across the fulfillment process
“The launch of our customer portal is the latest step for Warehousing1 towards offering a full-service suite of software solutions for e-commerce brands,” explains Fabian Sedlmayr, co-founder and Managing Director of Warehousing1. “Warehousing1 is already creating real added value for hundreds of active customers in the booming e-commerce segment. The customer portal allows us to reach additional companies looking to empower their customers.”
Warehousing1 offers fast-growing e-commerce brands end-to-end fulfillment services through its extensive partner network with locations in Germany, Europe and the US. In 2022, Warehousing1 became the first venture capital investment for Schenker Ventures, the investment arm of DB Schenker, a leading global logistics service provider.
Michael Held-Hernandez – Public Relations
Email: [email protected]
Warehousing1 was founded in 2018 by Nico Szeli, Nils Aschmann and Fabian Sedlmayr. Today, Warehousing1 is one of the largest warehousing and fulfillment networks in Europe with over 1,000 locations. Companies can use the innovative platform to find suitable warehouse logistics solutions at any location, manage them digitally and optimize processes efficiently. Through a broad network of world-class warehousing and fulfillment locations, Warehousing1 offers flexible and scalable e-commerce fulfillment & warehousing solutions. The startup has already won over 500 companies as customers as well as the support of renowned investors.