How it started
smileunion GmbH is a growing company specializing in the sale of innovative health and wellness products. Seasonal fluctuations meant that the existing logistics system was occasionally overloaded. This caused bottlenecks in storage capacity and delayed delivery times, which in turn affected customer satisfaction. In addition, the rising costs of the previous service provider were driving the need for a more efficient solution.
The challenge
The main problems lay in the lack of transparency regarding stock levels and the resulting delays in shipping. Jacqueline Böres, COO of smileunion, was looking for a solution that could not only monitor stock levels in real time, but also reduce costs and improve shipping speed. A reliable and user-friendly solution was crucial to increase efficiency and restore customer satisfaction.
The solution
By introducing the WH1+ SaaS dashboard, smileunion GmbH was able to successfully overcome these challenges. The real-time overview function of the WH1+ dashboard ensures precise inventory tracking and enables orders to be processed immediately. The seamless integration of the dashboard into smileunion's existing systems simplified the implementation considerably. Thanks to the dashboard's modern and user-friendly design, no extensive training was required. Operation is simple and intuitive. All logistics information can be viewed clearly at a glance.
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