{"id":10029,"date":"2024-05-23T12:36:48","date_gmt":"2024-05-23T07:06:48","guid":{"rendered":"https:\/\/warehousing1.com\/blog\/?p=10029"},"modified":"2024-05-23T12:37:45","modified_gmt":"2024-05-23T07:07:45","slug":"kostenoptimierung-e-commerce-kundenservice","status":"publish","type":"post","link":"https:\/\/warehousing1.com\/blog\/kostenoptimierung-e-commerce-kundenservice\/","title":{"rendered":"Kostenoptimierung im <br>E-Commerce Teil 4:<br>Kosten im Kundenservice senken"},"content":{"rendered":"\n\t\t<div id=\"fws_69d27f0509797\"  data-column-margin=\"default\" data-midnight=\"dark\"  data-bg-mobile-hidden=\"\" class=\"wpb_row vc_row-fluid vc_row standard_section \"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-overlay=\"false\"><div class=\"inner-wrap\"><div class=\"row-bg\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay\" ><\/div><\/div><div class=\"col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding\"  data-t-w-inherits=\"default\" data-border-radius=\"none\" data-shadow=\"none\" data-border-animation=\"\" data-border-animation-delay=\"\" data-border-width=\"none\" data-border-style=\"solid\" data-border-color=\"\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\r\n<div class=\"wpb_text_column wpb_content_element \" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p><span style=\"font-weight: 400;\">In der Welt des E-Commerce gilt der Grundsatz: \u201eDer Kunde ist K\u00f6nig\u201c, und entsprechend ist der Kundenservice einer der entscheidendsten Faktoren f\u00fcr den Erfolg oder Misserfolg Ihres Onlineshops. Wie Sie sicherlich wissen, kann guter Kundenservice jedoch sehr zeit- und kostenintensiv sein. Deshalb haben wir in diesem Artikel zwei wirkungsvolle Strategien zusammengestellt, um die Kosten im Kundenservice zu senken und dabei Ihre Kundenzufriedenheit vielleicht sogar noch zu steigern.<\/span><\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69d27f05099a6\"  data-column-margin=\"default\" data-midnight=\"dark\"  data-bg-mobile-hidden=\"\" class=\"wpb_row vc_row-fluid vc_row standard_section \"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-overlay=\"false\"><div class=\"inner-wrap\"><div class=\"row-bg\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay\" ><\/div><\/div><div class=\"col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding\"  data-t-w-inherits=\"default\" data-border-radius=\"none\" data-shadow=\"none\" data-border-animation=\"\" data-border-animation-delay=\"\" data-border-width=\"none\" data-border-style=\"solid\" data-border-color=\"\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\r\n<div class=\"wpb_text_column wpb_content_element \" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p><strong>Inhaltsverzeichnis<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><a href=\"#1\">Anfragen effizienter bearbeiten dank KI<\/a><\/li>\n<li><a href=\"#2\">Durch Transparenz im Versand Anfragen senken<\/a><\/li>\n<li><a href=\"#3\">Fazit<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69d27f0509a85\"  data-column-margin=\"default\" data-midnight=\"dark\"  data-bg-mobile-hidden=\"\" class=\"wpb_row vc_row-fluid vc_row standard_section \"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-overlay=\"false\"><div class=\"inner-wrap\"><div class=\"row-bg\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay\" ><\/div><\/div><div class=\"col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding\"  data-t-w-inherits=\"default\" data-border-radius=\"none\" data-shadow=\"none\" data-border-animation=\"\" data-border-animation-delay=\"\" data-border-width=\"none\" data-border-style=\"solid\" data-border-color=\"\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\r\n<div class=\"wpb_text_column wpb_content_element \" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<h2 id=\"1\">Anfragen effizienter bearbeiten dank KI<\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Kann man bei Ihnen mit Paypal zahlen? Wie viel kostet der Versand? Gibt es das auch in Blau?\u00a0 Wenn sich wiederholende Anfragen h\u00e4ufen, kostet die Bearbeitung eine Menge Zeit und Nerven. Muss der Kunde zu lange auf eine Antwort warten, ist er vielleicht bereits auf einer anderen Seite unterwegs. Ein <\/span><a href=\"https:\/\/www.moin.ai\/was-ist-ein-chatbot#Was-ist-ein-Chatbot\"><span style=\"font-weight: 400;\">Chatbot<\/span><\/a><span style=\"font-weight: 400;\"> kann Abhilfe schaffen. Es ist ganz einfach: Ist der Chatbot einmal erstellt, k\u00f6nnen Kund*innen im Chat eine Frage stellen. Abh\u00e4ngig davon, ob Sie einen <\/span><a href=\"https:\/\/www.moin.ai\/was-ist-ein-chatbot#Welche-Chatbot-Arten-gibt-es\"><span style=\"font-weight: 400;\">regelbasierten oder intelligenten<\/span><\/a><span style=\"font-weight: 400;\"> Chatbot nutzen, erhalten Ihre Kund*innen eine vorab gespeicherte oder durch KI-generierte Antwort. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Sollte eine Frage zu komplex f\u00fcr den Chatbot sein, kann er die Kundin oder den Kunden ganz einfach mit Kontaktdaten versorgen oder die Anfrage an Sie weiterleiten. Das Beste daran? Der Chatbot ist <strong>rund um die Uhr verf\u00fcgbar!<\/strong> So lassen sich einfache Fragen schneller beantworten und es bleibt mehr Zeit f\u00fcr die Bearbeitung komplexer Anfragen \u2013 das Resultat: Sie sparen Kosten und optimieren zugleich Ihre Servicequalit\u00e4t.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><strong>Wie viel Zeit und Kosten Sie wirklich sparen,<br \/>k\u00f6nnen Sie auf dem Rechner von moin.ai austesten.<\/strong><\/p>\n<p style=\"text-align: center;\"><strong><br \/><\/strong><span style=\"font-weight: 400;\"><a class=\"wp-block-button__link has-white-color has-text-color has-background\" style=\"background-color: #2492ff;\" href=\"https:\/\/www.moin.ai\/resources\/ticket-roi-calculator\">Zum Rechner<\/a><br \/><\/span><\/p>\n<p>&nbsp;<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69d27f0509b7e\"  data-column-margin=\"default\" data-midnight=\"dark\"  data-bg-mobile-hidden=\"\" class=\"wpb_row vc_row-fluid vc_row standard_section \"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-overlay=\"false\"><div class=\"inner-wrap\"><div class=\"row-bg\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay\" ><\/div><\/div><div class=\"col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding\"  data-t-w-inherits=\"default\" data-border-radius=\"none\" data-shadow=\"none\" data-border-animation=\"\" data-border-animation-delay=\"\" data-border-width=\"none\" data-border-style=\"solid\" data-border-color=\"\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\r\n<div class=\"wpb_text_column wpb_content_element \" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<h2 id=\"2\">Durch Transparenz im Versand<br \/>Anfragen senken<\/h2>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Wie sagt man so sch\u00f6n: Vertrauen ist gut, Kontrolle ist besser. Wenn es um den Versand der Pakete geht, will Ihre Kundschaft am liebsten immer ganz genau wissen, wo ihre Sendung sich aktuell befindet. Gerade wenn der Versand zeitkritisch ist zu Saisonhochs wie Weihnachten oder Muttertag, kann das schnell zu vielen Anfragen f\u00fchren. <\/span><span style=\"font-weight: 400;\">Wie k\u00f6nnen Sie also die Anfragen senken?<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Ein <\/span><a href=\"https:\/\/warehousing1.com\/customer-portal\"><span style=\"font-weight: 400;\">Kundenportal<\/span><\/a><span style=\"font-weight: 400;\"> ist die L\u00f6sung. Es versorgt Ihre Kund*innen nicht nur mit den n\u00f6tigen Informationen, es bef\u00e4higt sie auch selbst in Handlung zu treten. Mit dem Kundenportal k\u00f6nnen Ihre Kund*innen dank Echtzeit-Tracking <strong>Bestellungen verfolgen, Retouren selbst\u00e4ndig einleiten und per QR-Code versenden<\/strong>. Dadurch k\u00f6nnen Sie die Anfragen senken, die Kundenzufriedenheit steigern und dabei auch noch Zeit sparen.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"3\">Fazit<\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Um langfristig Kosten im Kundenservice zu sparen, lohnt es sich in Tools wie den Chatbot oder das Kundenportal zu investieren. Sie k\u00f6nnen Ihren Kundenservice optimieren, Zeit und damit auch Kosten sparen und lassen mehr Raum f\u00fcr komplexe Anfragen, die Ihre Aufmerksamkeit ben\u00f6tigen. Indem Sie Ihre Kund*innen erm\u00e4chtigen, sich selbst zu helfen, bieten Sie zudem mehr Transparenz und st\u00e4rken dadurch das Vertrauen in Sie und Ihre Marke.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><b>Sie sind noch auf der Suche nach dem passenden Kundenportal? Unsere Expert*innen helfen Ihnen gern.<br \/>Testen Sie doch mal unseren Chatbot und stellen uns eine Anfrage.<\/b><\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69d27f0509c55\"  data-column-margin=\"default\" data-midnight=\"dark\"  data-bg-mobile-hidden=\"\" class=\"wpb_row vc_row-fluid vc_row standard_section \"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-overlay=\"false\"><div class=\"inner-wrap\"><div class=\"row-bg\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay\" ><\/div><\/div><div class=\"col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding\"  data-t-w-inherits=\"default\" data-border-radius=\"none\" data-shadow=\"none\" data-border-animation=\"\" data-border-animation-delay=\"\" data-border-width=\"none\" data-border-style=\"solid\" data-border-color=\"\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"In der Welt des E-Commerce gilt der Grundsatz: \u201eDer Kunde ist K\u00f6nig\u201c, und entsprechend ist der Kundenservice einer der entscheidendsten Faktoren f\u00fcr den Erfolg oder Misserfolg Ihres Onlineshops. Wie Sie...","protected":false},"author":13,"featured_media":10030,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_target":""},"categories":[32],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kostenoptimierung E-Commerce: Kosten im Kundenservice senken<\/title>\n<meta name=\"description\" content=\"Dieser Blogartikel verr\u00e4t Ihnen, wie sie Kosten im Kundenservice senken und dabei ihre Kundenzufriedenheit sogar noch steigern k\u00f6nnen \ud83d\udd1d\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/warehousing1.com\/blog\/kostenoptimierung-e-commerce-kundenservice\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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