{"id":10029,"date":"2024-05-23T12:36:48","date_gmt":"2024-05-23T07:06:48","guid":{"rendered":"https:\/\/warehousing1.com\/blog\/?p=10029"},"modified":"2024-05-23T12:37:45","modified_gmt":"2024-05-23T07:07:45","slug":"kostenoptimierung-e-commerce-kundenservice","status":"publish","type":"post","link":"https:\/\/warehousing1.com\/blog\/en\/kostenoptimierung-e-commerce-kundenservice\/","title":{"rendered":"Kostenoptimierung im <br>E-Commerce Teil 4:<br>Kosten im Kundenservice senken"},"content":{"rendered":"<div id=\"fws_69f4f2eec7240\"  data-column-margin=\"default\" data-midnight=\"dark\"  data-bg-mobile-hidden=\"\" class=\"wpb_row vc_row-fluid vc_row standard_section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-overlay=\"false\"><div class=\"inner-wrap\"><div class=\"row-bg\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay\" ><\/div><\/div><div class=\"col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding\"  data-t-w-inherits=\"default\" data-border-radius=\"none\" data-shadow=\"none\" data-border-animation=\"\" data-border-animation-delay=\"\" data-border-width=\"none\" data-border-style=\"solid\" data-border-color=\"\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p><span style=\"font-weight: 400;\">In the world of e-commerce, \"the customer is king\", and customer service is one of the most crucial factors in the success or failure of your online store. However, as you probably know, good customer service can be very time-consuming and costly. In this article, we have therefore put together two effective strategies to reduce customer service costs and perhaps even increase your customer satisfaction.<\/span><\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69f4f2eec7d4e\"  data-column-margin=\"default\" data-midnight=\"dark\"  data-bg-mobile-hidden=\"\" class=\"wpb_row vc_row-fluid vc_row standard_section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-overlay=\"false\"><div class=\"inner-wrap\"><div class=\"row-bg\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay\" ><\/div><\/div><div class=\"col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding\"  data-t-w-inherits=\"default\" data-border-radius=\"none\" data-shadow=\"none\" data-border-animation=\"\" data-border-animation-delay=\"\" data-border-width=\"none\" data-border-style=\"solid\" data-border-color=\"\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p><strong>Table of contents<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><a href=\"#1\">Process inquiries more efficiently thanks to AI<\/a><\/li>\n<li><a href=\"#2\">Reduce inquiries through transparent shipping<\/a><\/li>\n<li><a href=\"#3\">Conclusion<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69f4f2eec7e37\"  data-column-margin=\"default\" data-midnight=\"dark\"  data-bg-mobile-hidden=\"\" class=\"wpb_row vc_row-fluid vc_row standard_section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-overlay=\"false\"><div class=\"inner-wrap\"><div class=\"row-bg\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay\" ><\/div><\/div><div class=\"col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding\"  data-t-w-inherits=\"default\" data-border-radius=\"none\" data-shadow=\"none\" data-border-animation=\"\" data-border-animation-delay=\"\" data-border-width=\"none\" data-border-style=\"solid\" data-border-color=\"\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<h2 id=\"1\">Process inquiries more efficiently thanks to AI<\/h2>\n<p>&nbsp;<\/p>\n<p class=\" translation-block\"><span style=\"font-weight: 400\">Can I pay with Paypal? How much does shipping cost? Is it also available in blue?  If there are a lot of repeated inquiries, processing them takes a lot of time and nerves. If the customer has to wait too long for an answer, they may already be on another page. A <\/span><a href=\"https:\/\/www.moin.ai\/was-ist-ein-chatbot#Was-ist-ein-Chatbot\" target=\"_self\"><span style=\"font-weight: 400\">chatbot<\/span><\/a><span style=\"font-weight: 400\"> can provide a remedy. It's very simple: once the chatbot has been created, customers can ask a question in the chat. Depending on whether you use a <\/span><a href=\"https:\/\/www.moin.ai\/was-ist-ein-chatbot#Welche-Chatbot-Arten-gibt-es\" target=\"_self\"><span style=\"font-weight: 400\">rule-based or intelligent<\/span><\/a><span style=\"font-weight: 400\"> chatbot, your customers will receive a pre-saved or AI-generated answer.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p class=\" translation-block\"><span style=\"font-weight: 400\">If a question is too complex for the chatbot, it can simply provide the customer with contact details or forward the request to you. The best part? The chatbot is available <strong>around the clock!<\/strong> This allows simple questions to be answered more quickly and leaves more time for processing complex inquiries - the result: you save costs and optimize your service quality at the same time.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\" class=\" translation-block\"><strong>You can test how much time and money you really save on the moin.ai calculator.<\/strong><\/p>\n<p style=\"text-align: center;\"><strong><br \/><\/strong><span style=\"font-weight: 400;\"><a class=\"wp-block-button__link has-white-color has-text-color has-background\" style=\"background-color: #2492ff;\" href=\"https:\/\/www.moin.ai\/resources\/ticket-roi-calculator\">To the calculator<\/a><br \/><\/span><\/p>\n<p>&nbsp;<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69f4f2eec80ea\"  data-column-margin=\"default\" data-midnight=\"dark\"  data-bg-mobile-hidden=\"\" class=\"wpb_row vc_row-fluid vc_row standard_section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-overlay=\"false\"><div class=\"inner-wrap\"><div class=\"row-bg\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay\" ><\/div><\/div><div class=\"col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding\"  data-t-w-inherits=\"default\" data-border-radius=\"none\" data-shadow=\"none\" data-border-animation=\"\" data-border-animation-delay=\"\" data-border-width=\"none\" data-border-style=\"solid\" data-border-color=\"\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<h2 id=\"2\" class=\" translation-block\">Reduce inquiries through<br>transparent shipping<\/h2>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">As the saying goes: trust is good, control is better. When it comes to shipping parcels, your customers always want to know exactly where their shipment is at any given time. Especially when shipping is time-critical at seasonal peaks such as Christmas or Mother's Day, this can quickly lead to many inquiries. <\/span><span style=\"font-weight: 400;\">So how can you reduce inquiries?<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\" class=\" translation-block\"><span style=\"font-weight: 400\">A <\/span><a href=\"https:\/\/warehousing1.com\/en\/customer-portal\" target=\"_self\"><span style=\"font-weight: 400\">customer portal<\/span><\/a><span style=\"font-weight: 400\"> is the solution. It not only provides your customers with the information they need, it also enables them to take action themselves. With the customer portal, your customers can <strong>track orders thanks to real-time tracking, initiate returns independently and send them via QR code<\/strong>. This allows you to reduce inquiries, increase customer satisfaction and save time at the same time.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"3\">Conclusion<\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">To save costs in customer service in the long term, it is worth investing in tools such as the chatbot or the customer portal. They can optimize your customer service, save time and therefore costs, and leave more room for complex queries that require your attention. By empowering your customers to help themselves, you also offer more transparency and strengthen trust in you and your brand.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\" class=\" translation-block\"><b>Are you still looking for the right customer portal? Our experts will be happy to help you. <br>Try out our chatbot and send us an inquiry.<\/b><\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69f4f2eec81d1\"  data-column-margin=\"default\" data-midnight=\"dark\"  data-bg-mobile-hidden=\"\" class=\"wpb_row vc_row-fluid vc_row standard_section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-overlay=\"false\"><div class=\"inner-wrap\"><div class=\"row-bg\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay\" ><\/div><\/div><div class=\"col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding\"  data-t-w-inherits=\"default\" data-border-radius=\"none\" data-shadow=\"none\" data-border-animation=\"\" data-border-animation-delay=\"\" data-border-width=\"none\" data-border-style=\"solid\" data-border-color=\"\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"In der Welt des E-Commerce gilt der Grundsatz: \u201eDer Kunde ist K\u00f6nig\u201c, und entsprechend ist der Kundenservice einer der entscheidendsten Faktoren f\u00fcr den Erfolg oder Misserfolg Ihres Onlineshops. Wie Sie...","protected":false},"author":13,"featured_media":10030,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_target":""},"categories":[32],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kostenoptimierung E-Commerce: Kosten im Kundenservice senken<\/title>\n<meta name=\"description\" content=\"Dieser Blogartikel verr\u00e4t Ihnen, wie sie Kosten im Kundenservice senken und dabei ihre Kundenzufriedenheit sogar noch steigern k\u00f6nnen \ud83d\udd1d\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/warehousing1.com\/blog\/en\/kostenoptimierung-e-commerce-kundenservice\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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